Posted by: Peter Collins
I have been in sales and marketing for some time and I have never been a big fan of asking for Testimonials. I have always used success stories when they are relevant to the discussion topic and of course, I do like referencing specific examples of how we help clients.
The thing that I find more genuine, is when people show their gratitude during a conversation and naturally express their thanks without being asked for written testimonial. For us at Osmotion those comments are captured in writing because they regularly come through the Helpdesk in support ticket correspondence.
So I feel, as a sales and marketing professional, it is my duty to match modern convention and get these comments out there for others to see the value we deliver on a daily basis.
Names and client details have been withheld as they are "unsolicited".
On upgrading to a modern day version:
I just took a room offline and it had this many bookings in it ……
And it only took me like 1 second to take it offline!!! I love new SAMS
On Testing a Version Upgrade on the Cloud:
Was great, I only had an hour or so walking through it and noticed plenty of new little bits and pieces that created some excitement.
I didn’t notice any obvious delay in timing with it ‘on the cloud’… Very positive and look forward to progressing.
On Support Services - Request:
Could you please help with a report from SAM or SRF - I need to identify all extension flights with bookings for a 6 month date range for Daylight savings, so I can check if flights need to be amended to connect with our charter flights. I would need the report to show the names of the personnel confirmed on these services and the applicable dates.
Outcome Two weeks later:
Thank you, this report is perfect. Could you please deploy it to my PROD environment.
ISS who looks after our Villages on site has asked if there is an existing SAM report or a customized report which could provide all of or most of the below information for daily arrivals and departures?
Our villages love the new report and it has been worth all of the work, thanks again to your team.
How can I create a list of people who haven’t been on site for over 1 year?
SRF 217: I’ve just run the report and it looks great, just what I need.
Outcome from testing new Bulk room changes:
Ok, I have tested this & it’s awesome.
Outcome of the Roster to Excel Report testing:
Words cannot describe how much I love it. It looks even better than I thought it would
Outcome of installing the Room Optimiser to Maximise Room availability:
Room Availability… Yes! 28 to 162 - Go Optimiser!
Thank you very much for supporting the additional training program on site last week. I appreciate it took some juggling (availability & travel), so wanted to thank you for your support.
Renata - your assistance at site was crucial, and the on-site training support was very much appreciated.
Thank you to the anonymous list of SAM users above and we look forward to continually improving our services…. and the “sales testimonials” will look after themselves.
Business Development Manager